Hotbit Digital

Hotbit Digital

Privacy Policy

Hotbit Digital (“we”, “us”, “our”) operates uk.hotbitdigital.com. This page explains how we collect, use, and protect your personal data in line with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Hotbit Digital is a digital marketing agency operating across Singapore, Saudi Arabia, Mauritius, and India. If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@hotbitdigital.com

2. Information We Collect

We collect information you provide directly to us, specifically:
  • Contact Form Submissions: Name, email address, phone number (if provided), and any message content you submit.
  • Newsletter Sign-Ups: Name and email address, if you subscribe to our newsletter.
We may also automatically collect certain information when you visit our site, including your IP address, browser type, device type, and pages viewed, via our hosting provider and analytics tools.

3. How We Use Your Information

We use the information you submit to:
  • Respond to your enquiry.
  • Provide information about our services.
  • Send you newsletter content, if you’ve subscribed.
  • Maintain records of correspondence for business purposes.
  • Comply with legal obligations and resolve disputes, where required.
We do not sell, rent, or trade your personal information to third parties.

4. Cookies and Third-Party Tools

We use cookies and similar technologies, including third-party analytics tools, to understand how visitors use our website (e.g. pages visited, time on site, general location) and to improve your experience.
  • These cookies are only set once you provide consent via our cookie banner.
  • This category may also include other third-party tools we introduce in the future, such as advertising or retargeting tools. You will not be asked to provide separate consent for each new tool, as consent is granted at the category level.
  • You can manage or withdraw your cookie preferences at any time via our cookie banner or through your browser settings.
For more details, see our Cookie Policy.

5. Legal Basis for Processing

We process your personal data under the following lawful bases:
  • Consent: When you voluntarily submit a contact form or subscribe to our newsletter, and for cookies set by third-party tools.
  • Legitimate Interest: To respond to enquiries and maintain business records.

6. International Data Transfers

Some of our service providers may process data on servers located outside the UK. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent measures to ensure your data remains protected.

7. Data Sharing

We do not share your personal data with third parties, except:
  • Where required by law.
  • With service providers who help us operate this website (e.g. hosting provider, analytics tools, newsletter platform, and, in the future, advertising platforms), under appropriate data protection agreements.
  • In connection with a business transfer, such as a merger, acquisition, or sale of assets, in which case your personal data may be transferred as part of that transaction.

8. Data Retention

We retain contact form submissions only as long as necessary to respond to your enquiry and for internal record-keeping, typically no longer than 12 months, after which they are securely deleted. Newsletter data is retained until you unsubscribe or request deletion.

9. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:
  • Access the personal data we hold about you.
  • Request correction of any inaccurate or incomplete personal data.
  • Request deletion of your personal data, subject to applicable legal requirements.
  • Object to or request restriction of how we process your personal data.
  • Withdraw your consent at any time, including by unsubscribing from our newsletter.

To exercise any of these rights, contact us at info@hotbitdigital.com.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy Policy from time to time, including when we introduce new tools such as a cookie consent banner or advertising cookies. Any changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: info@hotbitdigital.com

13. Complaints

If you believe your data has been mishandled, you have the right to lodge a complaint with the UK’s data protection authority:
Information Commissioner’s Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113